Terms and conditions

The Terms and Conditions below govern the commercial use of Easy site solutions:
Easy site solutions will provide each user with a basic install of open cart; any customisation’s and extra mods can be added by request. By emailing us to request creation of an account with us, as a user you agree to use the Site in a manner consistent with all applicable laws and regulations and in accordance with these Terms and Conditions.Throughout these Terms and Conditions where we refer to ‘user’, ‘you’ or ‘your’ we mean each registered subscriber to the service.
We offer:
1GB storage space (extra space is available charged at £5 per 1GB per month)
Unlimited bandwidth
Unlimited pages / categories / images
1 email @yourdomain with a mailbox size of 250mb (which can be made bigger if needed £5 per GB per month)

Contents
1a. Easy site solutions DIY website service
1b. Easy site solutions Web design service
2. Seo services
3. Trial period
4. Terms of Subscription
5. Payments
6. Cancelling your subscription
7. Web page guidelines and rules for online conduct
8. Copyrighted material10. Limitations of liability and warranty
9. Indemnity
10. Force Majeure
11. Notice
12. Law
13. Entire agreement
1a. Easy site solutions DIY websites service
1a.1. Easy site solutions will provide each user with access to a basic open cart installation. We also provide basic support by email and our ticket system to assist you with modifications.
1a.2. Easy site solutions will provide you with a choice of templates for your site, all of which are free templates available from the opencart website. Easysite solutions will customise templates upon request to suit your theme, however this is chargable, price dependant upon style and functionality, email for a quote. Any templates and modifications completed and/or designed by Easy site solutions are the property of Easy site solutions. Should you wish to terminate your membership with us templates are not transferable. Upon request we may allow you to buy your template.
1b.1. Easy site solutions will provide each user with access to a basic open cart installation. We also provide basic support by email and our ticket system to assist you with modifications.
1b.2. Easy site solutions will customise a template; create 1 logo, 4 banners for your site. You must provide us with relevant information and images for the creation of your banners.
1b.3. Easy site solutions will create 4 information pages for your site, typically an about us page, terms and conditions, privacy policy and a links page, however we require you to provide us with the relevant content for each page.
1b.4. Easy site solutions will create 50 product pages; however you need to provide the images and text content for each page.
1b.5. Easy site solutions will set up the shipping and payment systems as required by the user.
1.2. More in-depth support and advice services such as telephone support and on-site training are not included. If we agree to provide extra services they may be subject to additional terms and payment.
2. Seo services
2.1 All seo services provided are contracted to a specialist Seo practioner. Easy site solutions takes no responsibility for any seo packages or services.
2.2 Easy site solutions do not guarantee any of our packages will get you to the number 1 position for any keywords, however we do believe all packages will boost your current rankings for the desired keywords if your keywords are placed correctly throughout your site.
2.3 Easy site solutions recommend you monitor your keyword rank carefully and keep records. It can take up to 3 months before the majority of back links are crawled so please be patient.
2.4 You will receive a report listing all back links with our links packages, please do be aware that some links may disappear over time as directories and web pages may remove them.
2.4 Refunds on seo services: You can cancel your order of seo packages up until the point that your order is of the status pending. Once your order is pending we have started building your back links/keywords/report etc. and can no longer be cancelled.
3. 30 Day money back guarantee
3.1. Should you not be completely satisfied with your website created with our DIY package, we will refund you any hosting charges paid.
3.2. Domains are none refundable.
3.3. Web design packages are none refundable.
3.4. You must notify us no later than 7 days after your 30 days that you wish to receive a refund and no longer want to continue with your website with Easysitesolutions.
4. Terms of Subscription
4.1. Easy site solutions will provide each user with access to the service described in Section 1. We may, at our discretion, add to, amend or withdraw this service and all or any of the Sites.
4.2. We reserve the right to impose additional Terms and Conditions in respect of any user’s order. Any additional Terms and Conditions will be posted on the Site.
4.3. Subscription to the service is available to anyone who registers all the information we require, provides an accurate, legitimate electronic mail address, and obtains a unique Easy site solutions username and password. Each user can build one website per registered account, but may hold as many accounts (and therefore websites) as they require with the privileges associated with it. We do not discriminate on the basis of age, gender, or ethnicity.
4.4. Subscription is for use only by the registered user and is non-transferable.
4.5. Easy site solutions provides space for user web pages but makes no implied or express warranties about the reliability of these pages. We are not responsible for any damage caused by loss of access to, or deletion or alteration of those pages.
4.6. All sites will contain links to Easysitesolutions in the footer of each page.
5. Payments
5.1. You must make regular payments to maintain your subscription. You can pay monthly or yearly. We do not refund, either partially or fully, any completed payments other than within the first 30 days.
5.2. Should your account become 14 overdue, you will receive a 7 days suspension warning.  If your account is still not up to date on the completion of these 7 days your website will be suspended until you have paid in full.
6. Cancelling your subscription
6.1. Easy site solutions can cancel your subscription without notice for any (but not limited to) of the following online conduct that we believe:
•violates these Terms and Conditions or other policies or guidelines set out by Easy site solutions elsewhere on the Site,
•is harmful to other users, Easy site solutions staff, the business of Easy site solutions or other third-party content providers. If this happens we can delete any and all information, communications, postings, or web pages at any time.
6.2. If we cancel your subscription we will not refund any payments. However if we believe the grounds for cancelling your subscription are not your fault we may at our sole discretion refund an amount we consider a reasonable part of the price paid for the subscription.
6.3. You can cancel your subscription at any time but must give 1 month notice.
6.4. To cancel your account you must email us requesting to do so. We will acknowledge your request by return.
7. Web Page guidelines and rules for online conduct
7.1. Easy site solutions are not responsible for the content of any user web pages. The views expressed on any users’ web pages are the sole responsibility of the user who used Easy site solutions’ system to create them.
7.2. Easy site solutions reserve the right to;
•inspect all user web pages for material which, at the sole discretion of Easy site solutions is considered to be objectionable, offensive or in any way undesirable.
•edit, delete or move any page or electronic mail postings from the Site at any time without notice; and
•increase the fee due at the next renewal date if the content has become too big. This is because the sites we offer have unlimited content size potential. We will apply any change to the price we charge for the service at the next normal payment date and notify you.
7.3. The user agrees not to include any material or electronic mail postings on the Site that:
•is copyrighted and does not have the express permission of the author or owner. (Software piracy and copyrighted material are covered in more detail in section 9);
•exploits the images of children less than 18 years of age;
•is grossly offensive to the Easy site solutions community, including clear expressions of bigotry, racism, or hatred;
•promotes illegal activity;
•defames, abuses or threatens others;
•is inconsistent with the values of the spirit of the Easy site solutions Community;
•is obscene; or
•is an advertisement or any form of commercial solicitation other than in accordance with any applicable advertising standards and codes of conduct in connection with your own Easy site solutions hosted site.
7.4. The user agrees not to: •use a web page as storage for remote loading;
•make available copyrighted software which has been “cracked” – i.e., the copyright protection has been removed from the software;
•make available serial numbers for software which can be used illegally to validate or register software;
•create Spam;
•make available tools, which can be used primarily for “cracking” software (this does not include tools that have legitimate uses for software developers, system administrators, etc.);
•distribute any other material that may involve a breach of copyright. (For example, music);
•include any material on the Site before they have reviewed the content;
•remove any page(s) from the Site or the membership area; or
•copy any page(s) to any other Site on the Internet.
8. Copyrighted Material
8.1. Any material you use on your Site, including, without limitation, text, software, photos, video, graphics, music and sound, is protected by British and international copyright laws, both as individual works and as a collection. You must not place any material protected by copyright on your Site or in the Membership area without the express permission of the author or owner of the copyright of that material.
8.2. Unless otherwise stated, you can download or use copyrighted material provided by Easy site solutions for use with your Website. You may not use any of the copyrighted material in any other way; this includes but is not limited to:
•Templates generated by our system
•Background images •Buttons.
•Any templates/images provided by Easy site solutions to the user to build your website can only be hosted on the Easy site solutions servers and cannot be taken and used on any other server without the express permission of Easy site solutions.
8.3. If we are notified by a third party or are made aware by a copyright holder that any material on our server may infringe copyright we will contact you using the email address you have provided.
8.4. We will forward the complaint we have received from the third party to you and it is your responsibility to contact the third party and resolve the complaint. You must respond in a timely manner and let us know that you have done so.
8.5. We will not refund any subscription fees paid if the website is suspended for this reason.
9. Limitations of Liability and Warranty
9.1. You agree that the use of the Site is entirely at your own risk.
9.2. The Site is provided on an “as is” basis without warranties of any kind, either express or implied. You acknowledge that the free trial periods are provided to help you satisfy yourself about the Site.
9.3. Neither Easy site solutions nor any third-party content providers makes any guarantee of the accuracy, correctness, or completeness of any information on the Site and are not responsible for any:
•errors or omissions arising from the use of such information;
•failures, delays, or interruptions in the delivery of any content or services contained within the Site; or
•losses or damages arising from the use of the content or services provided by the Site.
9.4. Neither Easy site solutions nor any third-party content provider makes any warranty with respect to any content, information, services, or products provided through or in conjunction with the Site.
9.5. Easy site solutions will on no account have any liability to the user for consequential, special, economic or indirect loss, for loss of savings or goodwill or for loss of revenue. Our aggregate liability to you in any calendar year is limited to the amount of money you have paid us in that year in respect of the Site.
9.6. Nothing in these Terms and Conditions limit or exclude the liability of Easy site solutions for death or personal injury due to its negligence.
9.7. You specifically agree that neither Easy site solutions or any third-party content provider are liable for your conduct associated with the Site, including, but not limited to, web pages, profiles, surveys, chat rooms or message boards.
10. Indemnity
10.1. The user agrees to indemnify Easy site solutions and any third-party content provider against any and all claims and expenses, including legal fees, arising from your use of the Site. This expressly includes:
•User’s responsibility for any and all liability arising from the violation or infringement of proprietary rights or copyrights; and
•Any libellous or unlawful material contained within user web pages, profiles, or postings.
11. Force Majeure
11.1. If and to the extent that we are hindered or prevented by circumstances not reasonably foreseeable or beyond our reasonable control from performing any of our obligations under this Agreement then we will be relieved of our liability to you to perform such obligations.
12. Notice
12.1. All notices under this Agreement will be in writing and sent by email to the address you have supplied us.
13. Law
13.1. The Agreement will be governed by and construed in accordance with the laws of England and will be subject to the exclusive jurisdiction of the English Courts.
14. Entire Agreement
14.1. These Terms and Conditions constitute the entire agreement between the parties with respect to their subject matter and supersede any other agreement, proposals and communications, written or oral, between Easy site solutions representatives and the user.
14.2. Easy site solutions may amend or supplement these Terms and Conditions at any time on notice to the user as published on the Site.
Complaints Procedure
At Easy site solutions, customer service is an extremely high priority and we are committed to offering a high standard of service and support. We appreciate any feedback or comments from our customers and use this to improve our product and service
We always aim to reply to any queries or comments in a timely and effective manner.The first step towards contacting us is to send an email detailing your enquiry or comments to: support@easysitesolutions.co.uk
If you have an account with us, we strongly advise you to login and use the “Contact Us” option within the account, as this automatically provides us with additional information about your account which helps us to deal with your enquiry faster and more effectively.
Your email will be assigned to a Customer Services Representative who will work with you to resolve any issues you may be having and to provide advice. In situations where the issue cannot be immediately resolved, your query will be passed to the relevant department. You will be notified of this and kept informed of their progress.
If you would rather contact us in writing please send any queries to:
Customer Services
Easysitesolutions
Alison Business centre
40 Alison Crescent
Sheffield
S2 1AS